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Financial Integrity & Customer Services
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Bangladesh Bank, the Central Bank of Bangladesh, always safeguards the interests of the depositors/customers of banks and financial institutions of the country. As the regulator as well as the supervisor of the banks and financial institutions, Bangladesh Bank has, therefore, established a special centre known as "
Customers' Interests Protection Centre
in its Head Office as well as Branch Offices with the following objectives:
To protect the interests of the customers related to
Financial Institutions (FI)
within the legal and regulatory frame-works.
To redress the grievances of the customers and to attend the complaints received against Banks/FIs or its any official.
To improve banker-customer relationship.
To ensure the standard of customer-services of the Banks/FIs.
Complaint Lodgment Procedure
Accused Bank Name
Select Bank Name
AB Bank Limited
Agrani Bank Limited
Al-Arafah Islami Bank Limited
Bangladesh Commerce Bank Limited
Bangladesh Development Bank Limited
Bangladesh Krishi Bank
Bangladesh Shilpa Bank
Bangladesh Shilpa Rin Sangstha
Bank Al-Falah Limited
Bank Asia Limited
BASIC Bank Limited
BRAC Bank Limited
Commercial Bank of Ceylon Limited
Dhaka Bank Limited
Dutch-Bangla Bank Limited
Eastern Bank Limited
EXIM Bank Limited
First Security Islami Bank Limited
Habib Bank Ltd.
ICB Islamic Bank Ltd.
IFIC Bank Limited
Islami Bank Bangladesh Ltd
Jamuna Bank Ltd
Janata Bank Limited
Meghna Bank Limited
Mercantile Bank Limited
Midland Bank Limited
Mutual Trust Bank Limited
National Bank Limited
National Bank of Pakistan
National Credit & Commerce Bank Ltd
NRB Commercial Bank Limited
One Bank Limited
Premier Bank Limited
Prime Bank Ltd
Pubali Bank Limited
Rajshahi Krishi Unnayan Bank
Rupali Bank Limited
Shahjalal Bank Limited
Social Islami Bank Ltd.
Sonali Bank Limited
South Bangla Agriculture & Commerce Bank Limited
Southeast Bank Limited
Standard Bank Limited
Standard Chartered Bank
State Bank of India
State Owned Banks
The City Bank Ltd.
The Hong Kong and Shanghai Banking Corporation. Ltd.
Trust Bank Limited
Union Bank Limited
United Commercial Bank Limited
Uttara Bank Limited
Accused FIs Name
Agrani SME Fianance Co. Ltd.
Bangladesh Finance & Investment Co. Ltd.
Bangladesh Industrial Finance Company Limited (BIFC)
Bay Leasing & Investment Limited
Delta Brac Housing Finance Corporation Ltd. (DBH)
Fareast Finance & Investment Limited
FAS Finance & Investment Limited
First Lease Finance & Investment Ltd.
GSP Finance Company (Bangladesh) Limited (GSPB)
Hajj Finance Company Limited
IDLC Finance Limited
Industrial and Infrastructure Development Finance Company (IIDFC) Limited
Industrial Promotion and Development Company of Bangladesh Limited(IPDC)
Infrastructure Development Company Limited (IDCOL)
International Leasing and Financial Services Limited
Islamic Finance and Investment Limited
LankaBangla Finance Ltd.
MIDAS Financing Ltd. (MFL)
National Finance Ltd
National Housing Finance and Investments Limited
People's Leasing and Financial Services Ltd
Phoenix Finance and Investments Limited
Premier Leasing & Finance Limited
Prime Finance & Investment Ltd
Reliance Finance Limited
Saudi-Bangladesh Industrial & Agricultural Investment Company Limited (SABINCO)
The UAE-Bangladesh Investment Co. Ltd
Union Capital Limited
United Leasing Company Limited (ULCL)
Uttara Finance and Investments Limited
Accused Organization Name
Branch / Office name
Branch / Office address
Complaint / Grievance detail
Upload a file
Customers' Interests Protection Centre (CIPC) deals with all types of Bank/FI related complaints except the following:
Complaint against an institution/person which is not within the purview of Bangladesh Bank.
Complaint submitted by a third party without the written permission of the account holder.
Complaints relating to the matters which are sub judice in the court.
Complaint that is not signed by the complainant or without any name and address & contact number of the complainant.
Hotline for customer's complaint:
Fax : 0088-02-9530273
E-mail : email@example.com
FICSD(Other Offices) [.pdf]
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