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Bangladesh Bank, the Central Bank of Bangladesh, always safeguards the interests of the depositors/customers of banks and financial institutions of the country. As the regulator as well as the supervisor of the banks and financial institutions, Bangladesh Bank has, therefore, established a special centre known as "Customers' Interests Protection Centre" (CIPC) in its Head Office as well as Branch Offices with the following objectives:

To protect the interests of the customers related to Banks & Financial Institutions (FI) within the legal and regulatory frame-works.
To redress the grievances of the customers and to attend the complaints received against Banks/FIs or its any official.
To improve banker-customer relationship.
To ensure the standard of customer-services of the Banks/FIs.

Complaint Lodgment Procedure

Complaint subject

Company type

Accused Bank Name

Accused FIs Name

Branch / Office name

Branch / Office address

Official name

Complaint / Grievance detail

Upload a file

Customer name

Customer address

Customer email

Customer telephone

Customers' Interests Protection Centre (CIPC) deals with all types of Bank/FI related complaints except the following:

Complaint against an institution/person which is not within the purview of Bangladesh Bank.
Complaint submitted by a third party without the written permission of the account holder.
Complaints relating to the matters which are sub judice in the court.
Complaint that is not signed by the complainant or without any name and address & contact number of the complainant.

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